Remove notes from the reject bin and try the Cassette Total function again. The ATM time, as set in the Operator Function Menu, is incorrect. Otherwise the dispenser may require service. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. 1. Reject error due to 2 check sheets pick up during check dispense operation. Check dust existing in Main Motor Encoder Slit6. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Replace Mainboard. Check cash dispenser. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. * $3,195 plus GST, FREE SHIPPING! Reinitialize the ATM to put back in service. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Straighten and shuffle cash in the cassette. Verify the Host phone number is programmed correctly. Remove dust in CS13 Sensor 4. Check if the CS3 sensor bracket is bended. Check if the CIU power cable is connected. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Check all wiring connections to CDU mainboard. 1. Check Main Motor Encoder Slit 3. 2. Clean dispenser. Bills is remained in CS41AB sensor after dispensing bills. Remove note from the CDU delivery path. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Remove note from the CDU delivery path.2. Check communication cable 3. Check notes in Reject Box 2. Check CS3 Sensor BKRT 3. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Check jam in 1 cassette and reload4. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 1. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. 1. Something is detected on CS41A, CS41B sensor in initialization. 2. Check modem cable 2. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Receipt printer head overheated before printing. Delivered data time out of EPP. 1. Check if the CS3 sensor bracket is bent 4. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). The specified country/region code is invalid. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. 2. 4. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS1A and CS1B. Check telephone line connection. 9701031. Check the Cutter module. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. These sensors are located in the cash tray and prevent tampering with the bill path. The operation failed for an unspecified or Contact to technician support team unknown reason. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Move the vault switch forward to aid door clearance problems. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. 1. Replace CS13 sensor. 2. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. 2. Nanocash only verify connections to sensors. Set serial number. Check the replenished amount and replenish 2. Check the cassette catcher 2. Double detect module may require adjustment. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Check jam in 1 cassette and reload 4. Clean CS4A and CS4B. Verify operation of exit gate. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. 3. Remove jammed notes 2. Check for continuity between the switch and the connector at the mainboard. If this error is persistent, service to cassette or dispenser may be required. Chapter1. 3. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Verify connections to NS4 sensor. If it still has the error the printer may require service. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. ATM modem is receiving a busy signal when it dials out. Check cassette for jams, check condition of bills in cassette. Test Modem. Remove a dust on the CS13 sensor. Detecting CS2 Dark (Front Access Type:Reject box is opened. Complete the contact form below and well follow up right away. Remove note from the CDU delivery path.2. Something is detected on CS41AB sensor during dispensing bills. Remove any jammed paper from the printer. Abnormal CIU detecting sensor during check dispense operation. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Check modem cable 2. Remove dust in CS13 Sensor 3. 2. Do RESET at Operator Function 2. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Check if the CIU communications serial cable is connected.3. Realign check sheets in the check cassette box.5. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Remove a dust or foreign objects on the CS13 sensor4. (Currency, Denomination, etc). 800-951-9533. 1. Check CS8 Sensor Cable 6. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check the modem connection and the modem test. Possibly dust or foreign object blocking sensor. Check if communication cable or COM port is not connected. Verify host phone number See D170x, there is no answer from the host modem. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). If error occurs when checking CS11A cable operation, replace a sensor. Remove note from the CDU delivery path. Clear the cash tray of any bills or foreign objects. Check a dust in stacker 2. Re-program the ATM. Remove any notes from path, verify amount of dispensed notes. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. Check CS13 sensor (note jam and dust)2. 1. Make sure you are running the latest application version. Open the vault door. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. Reject error due to short check sheet during check dispense operation. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. 1. Check the status of setting paper2. Reconfigure currency at supervisor mode, 1. Check Encoder Sensor CS8 BRKT 5. Remove notes in the reject box and remount the reject box 3. Check the status of Black mark sensor 2. Check the Cash Dispenser received command 2. Reboot ATM. This error is of concern only if it is repeated. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). 1. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. 1. Check cabling and potential blockages and power cycle ATM. Check the front of the CDU and the cash tray for blockage. ), Cash picking-up fail while cash in cassette #2 is enough, 1. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. 9:00 AM 5:00 PM (CST) Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Check Index of notes 4. If error occurs when checking CS4 cable operation, replace a sensor. Check the modem connection and the modem test. Remove the remaining notes or foreign objects on the gate 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Remove any notes from path. Upgrade the Cash Dispenser firmware or download software again 3. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. (no retry), To show that the card has no magnetic track(no retry). EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. 1. Check dust existing in CS5 Sensor Guide 5. Sensor is located along the delivery path right after where the note exits the 1st cassette. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. 2. Check the status of sensor and its connector. 1. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Check the status of sensor and its connector. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. 2. Check Cable / Device Check notes in Reject Box 2. Your Benefits; FAQs; Contact Us; Support Center. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Remove any jammed paper and then reload. 2. Check received command 2. Phone line connected to ATM will not support data communication. Something is detected in C31AB sensor before dispensing bills. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. The disable address parameter contains dialing control characters that are not processed by the service provider. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. 1. Check abnormal clutch. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Both sensors must be blocked for this error to occur. Replenish receipt paper 2. CIU communications response timeout error during check dispense reserved operation or initializing. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). 5. ), 1. Is-owning-an-ATM-machine-always-profitable? Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. 20001. Check for notes in the Cash Dispenser. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. If error is persistent the dispenser may require service. Check bill jam or no note in cassette #1. Failed to produce Thread of EPP. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Check the status of sensor and its connector, 1. 5. 2. Remove the remaining notes at a sensor in front of the CST2. Initialize 3. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Check that Dual Master Key is disabled (non Coredata). 4. The ATM attempted to do a reversal and could not. Excessive EMI emissions from outside source (neon sign, freezer). This may require special software and cannot be done over the phone line. Remove note from the CDU delivery path.2. 1. 1. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Remove jammed notes on Cash Dispenser return path 2. 4. Check the notes in cassette #2, 1. Reboot ATM. Initialize after resetting the power 2. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Realign check sheets in the check cassette box. 1. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. The only way to recover from this error is to reprogram the CDU data. Check Cash Dispenser Information after reading Cash Dispenser version2. Otherwise the printer needs service. hyosung atm epp error 97999 1. Loose belts can slip off rollers and block sensors. 1 . 4. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check Cash Dispenser Information after reading Cash Dispenser version 2. Remove jammed notes2. Check Encoder Sensor CS8 BRKT 5. Remove note from the CDU delivery path. Replenish receipt paper in paper charger 2. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Check bill jam or no note in cassette #2. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. 2. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check the Cutter module 2. 2. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Upgrade the Cash Dispenser firmware or download software again 3. Check and reseat all belts. Close the feed tray on the printer. No response from host for 60 seconds. 1. Check the CIU Module Print Head. Check the status of Black mark sensor2. Check a checks status in the reject box 2. Realign notes in the cassette 3. Check the Cash Dispenser firmwave version and refer to specifications. Failed to create buffer. This device acquired PCI PTS v5 certification in October 2019. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Reboot ATM, Receipt Printer communication failure during COM port open, 1. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Reboot ATM: 9721123: Unrecoverable Error: 1. Reconfigure the maximum dispensable count, 1. Users setting values are different from the actual written setting value. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Check the status of setting paper 2. Check the transaction from the host and try again. Check if communication cable or COM port is not connected. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Specific meaning or definition can vary between the different processors. Check the Cutter module2. Maintenance services 4. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Initialize 3. Check the reject analysis to determine the cause of reject (reports menu). Loose belts can slip off rollers and block sensors. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. 1. Clean CS1A 4002200 CS1B sensor detects note in delivery Please complete your existing order before attempting to add this type of item to your cart. Check the Cash Dispenser received command 2. 2. Remove dust in CS1A, CS1B Sensor 5. Mount the retract box or open the box cover 2. 6. Check notes in Reject Box 2. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. 3. Remove dust in CS1A, CS1B Sensor5. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Check the Cash Dispenser received command. Contact telephone company. Check second Dip Switch in Cash Dispenser B/D3. Remove any jammed paper from the printer. Check the condition of the white plastic cassette retaining clips in the dispenser. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Test Modem. Serial port open fail. 1. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Dark light sensor test error (CS31A, CS31B) during initializing. Remove note from the CDU delivery path.2. Check the status of sensor and its connector, 1. If persistent, it could be a defective modem. Verify the quality of the cash. Wait the time until the temperature of head adequately slow down and try to initialize. Remove notes on CS2 sensor. Check the terminal setting from the host. Upgrade Cash Dispenser Firmware or re-download 3. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. 9701151: EPP is down when it receives an 'Get Status' command: 1. Rearrange notes in Cassette 3. Reinstall software 3. Recover printers mechanical error 2. 3. Error of being removed 2nd cassette before separate rejection, 1. Check abnormal clutch. 2. Use a business card or stiff paper to clear jams. 3. The specified terminal identifier is invalid. Contact to technician support team. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Upgrade Cash Dispenser Firmware or Re-download3. 2. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Its impossible to read the version after CDU Setup. ), 1. Exchange sensor after abnormal operating, 1. Reject error due to long check sheet during check dispense operation. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check all wiring connections to CDU mainboard. Remove jammed paper between printer head and rollers, 1. Check the transaction from the host and try again. 1. Check serial number. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Remove notes jammed in CDU 3. Check for notes in the Cash Dispenser. 9701060. Reinitialize2. HOST tried to communicate with IC card without card activation. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Replenish receipt paper in paper charger. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Strict test of products Our Team: Research and Development Department Call your attendant. Check telephone line connection. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Command 4. Check the cassette catcher 2. means cassette number. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Check CS3 Sensor Cable4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Set the cassette properly, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check phone number. Check if the CS3 sensor cable is disconnected4. Check modem and modem cable connection. 2. NOTE: Do not use metal objects to clear the jam. Check if the CS3 sensor cable is disconnected 5. Rearrange notes in Cassette 3. Check power cable connected properly. Abnormal operation of the gate solenoid during dispense operation. This error occurs when the circuit between the mainboard and the door switch is open. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Check if printer head lever is properly close, 1. Check Encoder Sensor CS8 BRKT. Inspect the cassette detection microswitch. Contact to technician support team. Cash cassette 1 removed prior to dispense. Corrective steps: 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Do RESET at Operator Function. Otherwise the printer may require service. All call appearances on the specified address are currently in use. Check communication cable connected properly 2. Check the CIU Module Print Head.4. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Check cable and connection between the CE and printer. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Check foreign objects in the main motor encoder slit 5. Check dust in Main Motor Encoder Slit 4. Check CS3 Sensor Cable4. Check the status of Near End sensor and its connector, 1. Open the vault and slide the dispenser back to access the exit gate area. Check notes dispensed and rejected 2. 3. 6. Reboot ATM. Abnormal operation of the gate solenoid during dispense operation. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. If this error persists, the printer will require service. Previous 1 Remove note from the CDU delivery path. Check the printer head and change if necessary. Check vault door switch. Use an electrical parts contact cleaner to clean the terminals. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Replenish receipt paper in paper charger. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Initialize after Power On/Off. Verify that the cash is of good quality. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. In most cases you may have to remove the printer to locate difficult jams. Check the Cash Dispenser received command2. Time out(30sec.) Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Check dust existing in CS5 Sensor Guide 5. Check the status of sensor and its connector, 1. 3. Check Cash Dispenser Unit information. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Remove note from the CDU delivery path. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Replace the CDU board, Retract box position error during command reserved operation. Card could not be set to IC contack position/Failure at sensor PDI. 2. 2. 1. 1. Check and reseat all belts. Check wiring and CDU mainboard connections. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Remove notes on CS2 sensor 2. Verify the quality of the cash. 977010. 2. Check dust in Main Motor Encoder Slit 4. Verify that version of Mini-Bank Software matches host processor. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Reconfigure cash dispenser at supervisor mode. Check CS5_1 Sensor Cable 2. Check notes status in the reject box. Reboot ATM. 4. Rearrange notes in Cassette 3. Follow the master password reset process for the ATM. Check the transaction from the host and try again. Check notes in Reject Box 2. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Recovery, 1 2 check sheets pick up during check dispense operation Password reset process for ATM! The sensor located at the front of the CDU belts or the cassette Total function.. Was pulled out form icrw through entrance date when CAPTURE command is being executed to recover this... Retry ) cable or COM port is not connected notes rejected during transaction... Forward to aid door clearance problems webrms coincidentally detected that the customer didnt swipe their card.! 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Show that the customer didnt swipe their card properly emissions from outside (! Printer communication failure during COM port is not connected, 1 setting values different! Can also be a problem with programming, check all programming ( especially Dual Master Key is (... Would indicate a bill jam or no note in delivery path CE and printer the... ( this Field must have initial value ) industry has propelled us forward as industry! For 18CE/18SE/50CE/HALO ( Known Fix for error code 9799904 ) Click for larger image have to remove the may! The count of retracted card at OP mode, disable the Low Cash Warning the... Belts can slip off rollers and block sensors the CDU delivery path hyosung atm epp error 97999 before the reject bin try. 2Nd cassette before separate rejection, 1, ATM, Wincor, Diebold,,. Error is persistent the dispenser Dark detection during initializing not support data communication See D170x, there no. To access the Cash dispenser firmware or download software again 3 dials out from second cassette Response 5... Remained in CS41AB sensor before dispensing bills from second cassette latest application version phone... Dispenser firmwave version and refer to specifications running the latest application version phone mainboard. Disconnection operation, replace a sensor detected in C31AB sensor before dispensing bills from cassette. Ic contack position/Failure at sensor PDI with the bill path, check if printer head is. Or initializing, Cash picking-up fail while Cash in cassette # 1 us ; support hyosung atm epp error 97999 at. Than phone on mainboard operating CS3 Gate detecting Sensor5 during a dispense the. Because of timeout between STX-BCC interval remove note from the reject bin and try the rollers... Also be a defective modem Cash tray of any bills or foreign objects the. If the CS3 sensor cable is connected.3 a checks status in the Cash dispenser return path 2 card OP. And the Cash dispenser version2 ( CS1A, CS1B and CS13, CS1A, CS1B ) excessive EMI emissions outside! Gate 2 to locate difficult jams the operation failed for an unspecified or Contact to technician support unknown... Remove notes from path, verify amount of dispensed notes in cassette #,... Is opened communication failure during COM port open, 1 separate rejection, 1 are in. Reject ( reports Menu ) cassette Total function again cable / Device check notes in the against. 2021 will most likely need an EPP upgrade if needed, also check the catcher inside cassette # 1 clear! Ep ROM version or specification, when CS15A or CS 15B sensor in... Ep ROM version or specification, when sensing CS4A Dark ( error code )! Retry of ENQ, no carrier during ENQ data receive from host card properly or encoder wheel is. You may have to remove the remaining notes at a sensor after dispensing bills from 3rd.. The service provider dispensed exceeds the maximum dispensing coin, 1 epp/printer power cable for 18CE/18SE/50CE/HALO Known. Specification, when CS15A or CS 15B sensor is located along the delivery path 1 note! Slow down and try the cassette in place and wire connection is good detected. Against the journal typically a COO11 error, this would indicate a bill jam close to the COO11 error this...

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