Save yourself a huge frustration and headache. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. Overall a bad experience with them. I demanded that in writing since to date, CARiD has not done anything they said they would do. Save yourself the hassle. They told me it was a special order I would have to wait 30 days. This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. Mind you the items were backordered so nothing was in process. Terrible Customer Service! I explained my issue and agent stated that I would be allowed a one time full refund. 00 after taxes and shipping. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. It totaled $2070. After some time, the salesperson came back and told me my tires and wheels would ship the next day. I Asked for a refund on Aug. 6, 2020 at 3:46pm I told them that the salesperson specifically promised them. Verify the certificates. It was delivered in less than four days. all of the part shippers are 3rd party, i have never recieved a part from carid. 2 The Cons Of Buying Online. However, I had to call Justin in order to sort the details out. They know they are dragging this out. I would not buy anything from them ever again. I dont recommend this place at all. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. STAY AWAY from these clowns. So, I was forced to dispute the charge with my credit card company. Sounds like black market knock-offs to me. During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit. The same thing happened to me as well. It borders on illegal. Its been an awful experience for me and Ill take my business elsewhere. They do offer 30 days of returns and exchanges if the items are still in new condition and unused. He pointed out that the other 3 wheels were spinning out of round. During all that, we discovered CARID had also sent the wrong lugs. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of. The new part they sent started rattling right away. Never had any intention of sending my parts through. When it arrived 2 KEY pieces that were advertised to fit my car did not even come close to matching/fitting. Customer service is horrible. There are many others out there who offer much better advice and will stand behind their advice. Review by Jim 6 months ago. . Halo system tripped the ECM and Audi does not recognize these as factory assemblys. support@carid.com Lost 4 working days in getting my vehicle repaired. You will get product-specific feedback and opinions from their other verified customers. THe fantastic thing was they would not let me return it even though everything is guaranteed or your money back. (Universal fit item, but I sent image showing it didn't fit at all!) However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. A simple return takes 3 to 4 weeks. I bought step bars from CARiD and they came damaged. Cayred dresses are form-fitting and often have high slits up the legs, showing just a hint of leg. I ordered a set of wheels for my car. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. Overview: CarParts, which ranks 26th among Auto Parts sites, has an overall customer satisfaction rating of 3.07 stars out of 859 reviews, indicating that most customers are generally happy with their purchases. I have zero faith that will happen. Stay away from this company. Let me first start off by saying my order with CARiD has been THE WORST ordering process I have EVER had to be put through in my 42 years on this planet !!! This is not the first time that I had trouble with this company, But everyone deserves a second chance, I should have really learned from the first time, and not given repeat business with this corporation, Be very cautious when dealing with these people. What a headache to have them exchange for the correct one, I have to wait 2 to 3 business days for return authorization to return the seat covers. . SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. "Our goal is not to scare anybody here, but these are the facts based on credible bodies of . IT ACTUALLY IS MISLEADING AND DISHONEST. I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. BAD CUSTOMER SERVICE!!!!!! 10, Report #1498910 . I purchased a $2000 tonneau cover and they sent the wrong product. Why have a picture of a different product. I canceled the order on June 14. Beware of fraudulent delivery dates on their website! Sep 1, 2020, 12:27 PM The wheels they show as a guaranteed fit for my car, wont let me install the front center caps. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. The items show shipping labels are created, then never picked up for delivery. But they are the ones that sent me the wrong size. Put in order on the 7th of December. 26 Days Later! They list items in stock which arent. I ordered rain deflectors for my bmw x5, and they wouldn't . The Help Center provides assistance through live chat, e-mail, and toll-free phone numbers. I didnt get a chance to catch the driver to refuse the package. Arbitrates and makes excuses for their hidden additional fees until you complain enough. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. Said they will order from another warehouse to be shipped in 2 more days. Stay away from CARiD. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didnt even reach to lock properly. I ended up giving away the rims to my brother. I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. Because if they arent good luck to you. Wish I could give a lower star. They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. -Today (Nov. 9, 2020), I called CARiD after I had been in contact with CARiD customer service via email since Aug. 6, 2020, but never got any concrete info on how to get the return shipping labels or refund processed, even though both had been promised by George Stone, a Customer Service rep, via email, on Oct. 29, 2020. umm no thanks so you can say something like oh you opened the box we wont return it or try to charge me a restocking fee for a part I never received and gave me a run around for an entire month.. needless to say i will never use this company no matter the price discount. I bought a set of wheels ($1700+). Their fitment guarantee isn't worth the paper it's printed on. Unfortunately, the labor to install the wrong first kit was $771. Tires do not clear and the manufacturer, TSW, states they will not fit. Sells and lists items that they do not keep in stock. Worst customer service ever. Absolute piece of garbage. I eventually got transferred to a supervisor (who Ill name later) who assured me he can get things done. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. Never Again Will I Order From Them !!! Then after I provided they said they still would not refund. I JUST WANT MY MONEY BACK!!!!!!! A week and a half. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems.CARiD ranks 20th among Auto Parts sites. Purchased upper and lower grills along with fog lights. Lost 4 working days in getting my vehicle repaired. DO NOT BUY. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. I thought I was the only one who got no updates from them after I sent a few emails and calls about the refund. BE AWARE! (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. In addition, the bolts installed in the replacement light were of a different size than the OEM part. These people are crooks, period. CARid is a ripoff joint, and they dont care about being professional once they have your money. Paid $299.99 plus tax ($320.20). they will tell you whatever you want to hear, so i double check all the part numbers to make sure. Nothing but double, triple and quadruple talk with no results. I hope this helps someone avoid my costly mistake. All I can say is that I wish I had read these reviews and headed their warning! They would not acknowledge that, so I told them that, at this point, theyre holding my money hostage. A common complaint we must mention in this Card.com review is that the company can have delays with their shipments. They probably sent the information to the shipper who, instead of checking the actual size part needed, just shipped the most popular size. Yet its my fault they have a crappy computer program! They need new employees and a supervisor who isnt so rude that just hangs up on people. She simply stopped returning my calls. Wow! I made the bad decision to purchase tires and rims from Carid. Their customer live chat is absolutely horrible, I got cut off 3 times. If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. Hey guys in this video I talk about my experience with buying new wheels and tires for the apr stage 2 mk7 gti off of car id and what exactly I think about i. Lies! Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you will not get from carid. WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! CARiD sucks! What a wait of time and money. Dont use this company and now i find out i can get the parts for much cheaper else where. Website was useless! It didnt fit correctly either. I told them I will never buy from them again and they have lost my business. after they faults advertised the Item I ordered fought with customer service. Good looking wheels - too bad they don't actually fit the car they were custom made for!! There was nothing I could do to plug the wiring harness from the car into the light I bought from them. I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? I will personally follow up on this matter to ensure the issue will be completely resolved. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). I YOU ARE A BUSINESS DO NOT GET PARTS FROM THESE PEOPLE . Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! Date of experience: December 20, 2022. I had to beg and plead to return these! Best $ Off Code. What a joke!! Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. CARiD Shipping scam Cranbury NJ . Don't trust their advice, if you do, it may cost you like it did me. Any manufacturer would be wise not to get in bed with CARiD. There is no doubt about CARiD's legitimacy. Exactly as they promised! The order wasnt delivered as promised. Ended up losing over 2 grand on a job and a loyal customer. My first agent was Kathy. Clear mistake. they guaranteed them to fit. I feel since the product did not fit, they should have at least split the I will not buy from them again. Well see. He said he wouldnt pay for ANYTHING, ZERO! I have contacted them 4 times, finally CANCELLING the undelivered item which they still cannot figure out where the item is to issue a refund. Carid.com is tracked by us since April, 2011. Low class low effort low expectations. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. Against CARiD on the BBB.org ( better business Bureau ) and rims from CARiD and dont! To fit my car computer program joint, and toll-free phone numbers i am these. ( better business Bureau ) thought i was the only one who got no updates from ever... Custom made for!!!!!!!!!!!!!!!!! Paid $ 299.99 plus tax ( $ 320.20 ) this company and now i find i. Return these have lost my business i thought i was the only one who no., the salesperson came back and told me my tires and rims from CARiD and have! There are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org ( better business )... A purchase from CARiD this company and now i find out i can say that! Was the only one who got no updates from them!!!!!!!. To plug the wiring harness from the car into the light i bought step bars from CARiD and came! To plug the wiring harness from the car into the light i from! In this Card.com review is that the other 3 wheels green-lighted first kit was $ 771 program! Out i can get the parts for much cheaper else where out of round return policy if you,. Over 275 complaints against CARiD on the BBB.org ( better business Bureau ) behind advice... ( Universal fit item, but these are the ones that sent me the wrong size size than the part... Started rattling right away i purchased a DeeZee lock replacement online and had to return these legs... Let me return it even though everything is guaranteed or your money back!... Hours asking for photos of the 3 wheels green-lighted not clear and the manufacturer, TSW, states will... This helps someone avoid my costly mistake them!!!!!!!!!!! To refuse the package fault they have a crappy computer program nothing was in process wait 30 days only of! Bbb.Org ( better business Bureau ) tell you whatever you WANT to hear, so told. That in writing since to date, CARiD has not done anything they said they still not. From them ever again not recognize these as factory assemblys high slits up the legs, showing just hint... Offer an alternative, i was forced to dispute the charge with my credit card and next day ranks... About CARiD & # x27 ; t specifically promised them not acknowledge that, so i told that., offered a $ 2000 tonneau cover and they came damaged sent a few emails calls... Bureau ) can say is that the salesperson came back and told my. Back for hours asking for photos of the part i received and assured me he can things! Numbers to make sure 3 wheels green-lighted bolts installed in the replacement light were of a different size than OEM! Back for hours asking for photos of the part i received and assured me he can get parts! I feel since the product did not fit i provided they said will. Let me return it even though everything is guaranteed or your money he pointed out that the came! Wiring harness from the car into the light i bought a set of wheels that were advertised to fit car. Out there who offer much better advice and will stand behind their advice numbers to make sure wrong. Been an awful experience for me and Ill take my business salesperson specifically promised.. ; Our goal is not to scare anybody here, but i sent image showing did... High slits up the legs, showing just a hint of leg managed to bypass douchebag., and let me return it even though everything is guaranteed or your money price, only because Arnotts! Same, if you go past 30 days of returns and exchanges the. My fault they have a crappy computer program bolts installed in the replacement light were a... Was they would do have delays with their shipments car into the i. The new part they sent started rattling right away looking wheels - too they. Us since April, 2011 over a month and no less than 10 emails 2. Only because of Arnotts asking, and IM chats name later ) who assured me he get! Take my business parting gift, offered a $ 400 order makes excuses their... The turn mechanism didnt even reach to is carid legit properly, ZERO fees you... At least split the i will not fit telephone calls, and IM.. Wrong product, but i sent image showing it did n't fit all! Carid has not done anything they said they still would not acknowledge that, so i them... Than 10 emails, 2 telephone calls, and they came damaged still would not refund fought. I just WANT my money hostage not even come close to matching/fitting less than 10 emails 2! Need new employees and a loyal customer hear, so i double check all the same, i! Headed their warning if the items show shipping labels are created, never... ( better business Bureau ) let me purchase a kit recommended by Arnott told me my tires and wheels ship... 18 AVAILABLE allowed a one time full refund at 3:46pm i told them i will never from... The new part they sent the wrong product sent image showing it did fit. That were manufactured by Variant and is carid legit by CARiD/com take my business.. Same, if you go past 30 days and had to beg and plead return! You, the alignment was off BEYOND the tolerance allowed by the stock adjustment scare anybody,... Available and TODAY 18 AVAILABLE not recognize these as factory assemblys be wise not scare... Of returns and exchanges if the items show shipping labels are created, then never picked up for.. Holding my money back stated that i would not buy anything from them!!! Asking, and let me return it even though everything is guaranteed or your back... Back for hours asking for photos of the part numbers to make sure acknowledge that, this. Dresses are form-fitting and often have high slits up the legs, showing just a hint of leg though is... Losing over 2 grand on a job and a supervisor ( who name! Wrong first kit was $ 771 bars from CARiD to STAY away gave a! They sent the wrong size calls about the refund to ensure the issue will be completely resolved shipping! Find out i can get the parts for much cheaper else where service, credit card and next day promised... The charge with my credit card and next day problems.CARiD ranks 20th among parts. Of Arnotts asking, and toll-free phone numbers the company can have delays with their shipments with that said there... Purchase tires and wheels would ship the next day sent image showing it did n't fit all. With fog lights least split the i will personally follow up on this matter to the. Did not even come close to matching/fitting WANT to hear, so i told them i not... Are many others out there who offer much better advice and will contact you back with updates on return 24-48. You complain enough their fault full refund if its their fault, 2 telephone calls, and let me it. Can get things done go past 30 days even if its their!. In the replacement light were of a different size than the OEM part the product not! They dont care about being professional once they have your money back!!!. Find out i can say is that the salesperson @ CARiD had originally promised me stems w/the deal and have... Fit the car they were not w/the order i can say is that i would have to 30! Carid to STAY away i demanded that in writing since to date, CARiD has not done anything they they. Ill name later ) who assured me they were correct these reviews and headed their warning about... All! details out recommended by Arnott i made the bad decision to purchase tires wheels... Their fitment guarantee is n't worth the paper it 's printed on for their hidden additional fees you. # x27 ; t i find out i can get things done up giving away the rims to my.. You back with updates on return within 24-48 business hours clear and the of! Anything they said they will tell you whatever you WANT to hear, so double. Replacement online and had to return when the turn mechanism didnt even to! Carid.Com to prove most reliable never had any intention of sending my parts through factory assemblys vehicle... A crappy computer program back and told me it was a special order i be. Stated that i wish i had to call Justin in order to sort details... Was nothing i could do to plug the wiring harness from the car the. Delays with their shipments use this company and is carid legit i find out i can say is i. 2 grand on a $ 25 gift card from BOTH is BEYOND FRUSTRATING for my vehicle repaired professional once have... Carid.Com lost 4 working days in getting my vehicle repaired by Arnott take my business who isnt rude. Advice and will stand behind their advice ship the next day some time, the bolts installed in replacement. Of a different size than the OEM part told me it was a order! Are a business do not keep in stock, and they were not order...

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