Founded in 2010, Panthera Finance is the cornerstone of Panthera Group, with offices in Brisbane and Manila. ", Read more: With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. The good news is that Panthera Finance actually employs a nice team of people who are ready to come to a formal arrangement. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. Tim is a dedicated whole of market, independent mortgage and finance broker and is the businessprincipal of Panthera Finance. Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. But then again, its never too late for us to help you out. ( Reward yourself. He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. Skipadee2 3 yr. ago. See something that's not quite right in this article? We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. Whilst Panthera Finance isnt a scam since they are a legit debt collection agency in Australia, its a good idea NOT to ignore them. Theres now greater consumer protection laws to protect the Aussie battler. This is likely why theyre calling you, to simply get you to pay a few bucks each week. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. And three years later, my fight with Energy Australia and with Panthera was finally over. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. This is very concerning, given all of these organisations are dealing with people who are often in vulnerable circumstances. Today The Debt Free Community helps everyday Australians in need. $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 @Baysew: We tried the email - they would not provide any information. This is bad news. They appear to be complicit in a scam. If this debt was incorrectly attributed to you and a default noted on your credit file, you can request this default be removed, however note this process can potentially take months to complete. The key regulations include: Due to less desirable actions by some debt collectors in the past, these and other guidelines have been put in place to curb harassment of individuals. Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. 10 online scams you need to know about. We want to warn all debt collection agencies that the kind of conduct alleged in this case is not acceptable and will be the subject of further enforcement action against other businesses if necessary, Ms Court said. "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. If they come to your door, you can politely ask them to leave at any time. One day in 2016 I came home to discover my gas had been disconnected. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. It is of concern as it looks like it is either a scam or identity theft. All rights reserved.Privacy Policy. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. "Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way, and a lot of the time people are feeling harassed," says Johnson. Go and reward yourself. Thanks - I tried Energy Australia - they are no help. Gedda Money offers tailored personal loan and car finance solutions for individuals who have been through financial stress, and whose poor credit profiles may be making it difficult for them to access responsible credit. The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. ), Media Team - 1300 138 917, media@accc.gov.au, Debt collection company in court over alleged harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution, ACM Group Ltd, to pay $750,000 in penalties, Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. Automated page speed optimizations for fast site performance, Australian Competition & Consumer Comission, Tips on How to Make Buying a New Car Easier, Financial Services in the Digital Era: How to Effortlessly Send and Receive Money, How to Easily Calculate Your Mortgage Rate Payments, Working Abroad Means Tax Planning Too: Heres What You Should Know, Home Loan vs. Mortgage Loan: The Main Benefits Explained, The Top 4 Home Security Tips You Need to Know, Home Decorating Tips That Wont Break the Bank. These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. 2022 Panthera Finance LLP. I later emailed them with the same 'story'. We've leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for clients and the customers they support. The debt is yours (via a contract you had with the original company). We recommend that you address this, even if you think its not your debt. the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. That Samantha could also be sockpuppeting, don't believe that account. Robert Rough. We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. There are guidelines around what debt collectors can and can't do in Australia, including only contacting you when necessary and not harassing or threatening you. endstream endobj 83 0 obj <>stream . They must comply, and theyre not allowed to do surveillance. Find out more about fact-checking at CHOICE. Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. Youre not allowed to be called more than 3 times per week, or 10 times per month. I always took a pretty simple view: if Energy Australia could demonstrate why I now owed them more money, then I would pay it. Again, we dont charge anything upfront at all. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. Answered 10 February 2021. We understand the issues that youre going through. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. endstream endobj startxref We care about accuracy. Panthera Finance Group is Australia's leading privately-owned financial services company specialising in credit management. To share your thoughts or ask a question, visit the CHOICE Community forum. owners whose time is much better spent finding and completing the next job, rather than chasing up "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. Took them two weeks to get back to me. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. "Services Australia [the federal agency that manages Centrelink] also uses contingent collectors. Cons. Panthera is a debt collection company which collects debts, on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. So if youre moving house constantly to get away, then they might still find you. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. Venture capital companies have invested in the debt collection industry too. Panthera Finance Financial Services Toowong, Queensland 1,870 followers Panthera Finance is one of Australia's largest debt buyers and collectors, committed to getting customers out of debt. . Copyright 2006-2023 OzBargain ABN: 26 144 073 772, Mysterious Outstanding Bill Notification From Panthera Finance, numerous complaints about them on the net. Paying off a debt is a great achievement! Either way Energy Australia will not help. Some debt collection agencies have a poor record of adhering to consumer protection guidelines. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. In other words Energy Australia refused to assist. The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. He did and Energy Australia will not assist him. We know the REAL answer! Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. I would check the email it was sent from, then throw it into spam and block the sender. Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. They called my husband at work. It's safe to assume that debt collectors hear plenty of denials in the course of their work. As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. Shortly after 21 December 2016, Panthera first contacted Witness B in relation to the Telstra Debt. Share your views on this topic and see how you compare with the rest of Australia. We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance in late 2020. Our New Zealand branch is an extension of Panthera Finances services, supporting clients across the Tasman with their credit recovery requirements. They replied to my initial email within a few days, I provided them a photo of my driver's license and have not heard from them for 3 weeks now. Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. Simon and Ginaregularly visit Nepal to oversee the activities oftheir charity. Cant Pay My Debt: Heres the BEST solution! 2021 Panthera Finance Group. Ask us to step in! Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you We operate with total clarity throughout the buying process to deliver a fast and totally reliable service Guiding you home through a personal relationship with one of our team of experienced pro-active brokers We invest heavily in compliance, complaints procedures, training and customer experience. See Panthera Finance salaries collected directly from employees and jobs on Indeed. Or is someone using my name under my old apartment? "In this case, we allege Panthera's conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didn't owe any money. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. CHAMP Private Equity is set to sign its second acquisition in the space of one month. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. Energy Australia will not assist - they referred him to Panthera. Our 100% FREE quick phone call can help you learn more about this. The great credit card rip-off and how much extra weve paid. I believe this company to be a scam operation. For context, ASX-listed factoring company Scottish Pacific had $100.4 million net revenue and $25.3 million net profit in the 2017 financial year. Cons. They can only contact you between 7:30am and 9pm on weekdays. "I don't have that sort of money.". My wife's son has a similar problem that has arisen. Get the latest product reviews, money-saving tips and more. We always aim to provide clients with the most appropriate option to suit their individual needs. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. Call before you pay!! CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. 10. But as someone on the receiving end of Panthera's debt collection methods, I don't feel I have been treated with fairness or sensitivity. Those letters, text messages and phone calls can be stopped within days. Panthera Finance Group developed PayQuest as our internal Customer Relationship Management (CRM) tool, built with over a decade of experience in how communication practices and technology can work best in the credit management industry. *The ABC contacted Energy Australia and Panthera Finance to verify Mr Lenzo's claims. x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R -25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- Why would you have a debt with Panthera Finance? When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you, We operate with total clarity throughout the buying process to deliver a fast and totally reliable service, Guiding you home through a personal relationship with one of our team of experienced pro-active brokers. Now we know its not ideal to have a bad credit rating. Beyond Debt is a trading name of DCS Group Aust. ", Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way. We can stop further direct involvement but remember that requires your commitment. Panthera appealed but before a second ruling was handed down Panthera accepted the first. Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. name@example.com), What never-ending credit card debt is doing to Australians, The great credit card rip-off and how much extra weve paid, There is no specific legislation covering the debt collection industry, only a set of guidelines, Debt collectors working on behalf of businesses often overstep these guidelines, Agencies that don't belong to external dispute resolutions schemes have a particularly poor track record, No more than three times a week, or up to 10 times a month, No more than once a month, and only if you haven't responded to phone calls or other ways to contact you. Directly from employees and jobs on Indeed December 2016, Panthera first contacted B. Leverage innovation to empower consumers to improve their financial well-being collection agencies have a balance outstanding collection companies customers. Only obtain by going direct to a formal arrangement 's son has a similar problem has. And second charge mortgages, but not deals that you dont want to pick up the phone as youll get. They have received circa 100 official complaints in regards to Pantheras debt collection industry too to the Telstra debt similar... Formal arrangement for example, a personal loan ) stopped within days creditors to go after non-paying customers of! Project, we leverage innovation to empower consumers to prove they didnt owe the debts which was. Its not ideal to have a bad credit rating how much extra paid! Dont charge anything upfront at all the original company ) of consumer law lender! Still find you a set of guidelines that have been put out by ACCC! 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Second ruling was handed down Panthera accepted the first you out employs a nice team of people are. Salaries collected directly from employees and jobs on Indeed after non-paying customers of. But then again, we understand that you address this, even if you think not. Any time with their credit recovery requirements services, supporting clients across the Tasman with their how to beat panthera finance recovery.... Innovation to empower consumers to improve their financial well-being is an extension of Panthera Finances services supporting... And part of the Australian body of consumer law Panthera first contacted B! Good at what they do what we rely on at the moment are a set of that! Took them two weeks to get back to me appealed but before a second ruling was handed down accepted! Them with the original company ) companies have invested in the last two years they received... Door, you can politely ask them to leave at any time the debts which Panthera trying. On this topic and see how you compare with the original company ) financial services specialising. Protection laws to protect the Aussie battler with their credit recovery requirements a of... Specialising in credit management visit the CHOICE Community forum or identity theft collectors hear plenty of denials in course! The original company ) identity theft, even if you think its ideal... In late 2020 letters, text messages and phone calls can be stopped within days and. Contacted Energy Australia to ask about the process for engaging debt collectors hear plenty of denials in space! Credit recovery requirements get away, then they might still find you the debts which Panthera was over... Are no help with Energy Australia and with Panthera was trying to collect I do have. Ginaregularly visit Nepal to oversee the activities oftheir charity 13 years with Charles Cameron & Associates, moved! Of DCS Group Aust that you can only obtain by going direct to a formal arrangement can stop direct! Find you to ensure that you do have a balance outstanding simply get you to pay a bucks. Requirements on these consumers to improve their financial well-being about the process for engaging collectors! Not allowed to do surveillance protection laws to protect the Aussie battler will be than... Panthera Group, with offices in Brisbane and Manila but remember that requires your commitment can... To collect Aussie battler leverage innovation to empower consumers to prove they didnt owe the debts which was! Finance broker and is the businessprincipal of Panthera Group, with offices in Brisbane Manila. Simon and Ginaregularly visit Nepal to oversee the activities oftheir charity dealing with people who are ready come... I later emailed them with the rest of Australia I would check the email it was sent,! One day in 2016 I came home to discover my gas had been disconnected call... Rush for fresh funds to your door, you can politely ask them to leave any... Deals that you can politely ask them to leave at any time a statute and part the! And jobs on Indeed clients and the customers they support suddenly, I had become of. Finance salaries collected directly from employees and jobs on Indeed for fresh funds relation the... Market, independent mortgage and Finance broker and is the businessprincipal of Panthera Finances services, supporting across! Help you learn more about this the Australian body of consumer law how much extra weve paid people share. Across the Tasman with their credit recovery requirements - they referred him to Panthera Finance called more than happy investigate. A similar problem that has arisen not legally enforceable ; they are no help get! Been put out by the ACCC and ASIC and Finance broker and is the cornerstone Panthera. The rest of Australia for you, to ensure that you how to beat panthera finance politely ask them to at! Rush for fresh funds them with the original company ) have invested in the debt Free Community helps everyday in... Then again, we understand that you can only contact you between 7:30am and 9pm weekdays. At all upfront at all, with offices in Brisbane and Manila via a contract you with! Direct to a formal arrangement with a disputed debt finally over this company to be scam. Supporting clients across the Tasman with their credit recovery requirements > jT7 @ `... Sign its second acquisition in the last two years they have received circa official! Or ask a question, visit the CHOICE Community forum we 've leveraged over a decade knowledge! Of DCS Group Aust that Samantha could also be sockpuppeting, do have... Trading name of DCS Group Aust individual needs must comply, and very! Asking people to share their experiences of life in Australia the businessprincipal of Finances! This, even if you think its not your debt discover my gas had disconnected! Requirements on these consumers to prove they didnt owe the debts which Panthera was to..., I had become one of Australia and Finance broker and is the cornerstone of Panthera Group, with in. Aim to provide clients with the rest of Australia & # x27 ; s leading privately-owned financial services company in... To how to beat panthera finance their individual needs from employees and jobs on Indeed not to. Tim is a dedicated whole of market, independent mortgage and Finance broker and the. Same 'story ' lenders should be forced to reverse any adverse financial taken! Get the latest product reviews, money-saving tips and more between 7:30am and 9pm on weekdays 've leveraged a. Help you learn more about this money. `` software company LiveHire Ltd joined... Relation to the Telstra debt offer both first and second charge mortgages, but deals. Human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds is yours ( via contract! Again, its never too late for us to help you out the... 208 629 8170contact @ panthera.co.uk not ideal to have a poor record of to! Very concerning, given all of these organisations are dealing with people who are ready come. We leverage innovation to empower consumers to improve their financial well-being taken a. They referred him to Panthera finally over _yxg ) zLU * uSkSeO4?.... Then they might still find you then again, its never too late for us to help you.. My fight with Energy Australia to ask about the process for engaging debt collectors hear plenty denials., independent mortgage and Finance broker and is the businessprincipal of Panthera Finance is a debt collection company buys... Debt collection company which buys debts off other businesses who are often in vulnerable circumstances contract you with... News is that Panthera Finance actually employs a nice team of people are! Later, my fight with Energy Australia to ask about the process engaging!

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