This is not StubHubs fault. The event was cancelled and rescheduled to December, which we couldn't make. Poor customer service is the biggest pet peeve to DoNotPay. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Doesn't matter that it was an unintentional human mistake. What can I do about this? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. With only these four steps, your refund request is faxed. I NEVER authorized my card to be charged without my permission. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Bite the bullet , pay the penalty, move on. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Answer (1 of 5): Yes you can. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Fan rewards: UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. The money has already been paid to Stubhub but i have no tickets. The company does have something they term FanProtect Guarantee in its User Agreement. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. This all happened within an hour after the person bought them. . Just a heads up. Our seller policies say we may charge your card if you can't send the tickets as promised. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The tickets were never delivered by the seller via email nor phone. The tickets were to be sent to [] So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Cancelling a sale is a Very Expensive proposition. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Provided proof of transfer from 8/24/21. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Terrible experience wit StubHub. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Will it go to collections? Sorry we couldn't be helpful. The timeline of purchases happened so back to back that this was completely out of my control. I received an email that said I did not transfer tickets on an event that sold. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. We value your privacy. and our They did not have or offer any replacement tickets. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The company prides itself on being a Fan-to-Fan service. For more information, please see our All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. She says she called and chatted online with StubHub . This is very poor business practice from any business. Go to 'My tickets' then Orders in each one to see if you bought tickets. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. If your StubHub sale was canceled,see the email we sent you for moredetails. What?!?! StubHub ticket sellers are charged a 15% fee. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? is an eBay-owned company that allows people to either buy or sell tickets online. Thank you, you have successfully subscribed to our newsletter! As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Wuld be 24 hours before I hear anything back. Lindsay is the author of this solution article. Yes No Still Need Help? I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Request and Get a StubHub Refund Right Now. No. AXS ticket transfer was cancelled by the seller before I could accept tickets. Unsubscribe at any time. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Help us improve this article with your feedback. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The cancelled ticket resulted in a charge of $680. Hurry up and access DoNotPay from any web browser to check out everything we offer. Customer service all the way to your seat, 2000-2022 StubHub. I was more than communicative. Find more information about authorization holds. StubHub is an eBay company that began selling and reselling event tickets in 2000. By clicking 'Buy now,' you complete the order. That simply means the tickets were not used. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. In more surprising news StubHub is refusing cash refunds for cancelled shows. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For more information about reviews on ConsumerAffairs.com please visit our The cancelled ticket resulted in a charge of $680. This is ridiculous. Check your multitude of notes! Lindsay is the author of this solution article. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I found nearly same tickets on their website but they said "we don't consider those comparable". It was absolutely terrifying. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Cookie Notice SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) We found and bought tickets several weeks before the event. It is possible to request a refund on a purchased StubHub ticket manually. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. All Rights Reserved. As this price comparison shows, both services have a wide variety of seats available and are usually . Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Told me I am not getting paid. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. We ended up paying TWICE the price. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Theyre now telling me i will be charged 100% of the ticket price! Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Was this answer helpful? Never, never, never list on multiple sites unless you have software to manage your tickets. This means that out of my $495 sale, I only get $145 back. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I get there needs to be processed for security purposes but they have a ways to go to make things easy. Everything you could want out of a customer service rep. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. 05-07-2021 07:39 PM 0 Reply To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The seller made a typo on the listing. Is there a way out of this. Sorry we couldn't be helpful. My ticket automatically transferred on that day and I was not able to make it. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. DoNotPay can be by your side during the process and help you sue any company in small claims court. All Rights Reserved. that's more than 100% of the listing. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Everyday: 5:00 AM - 9:00 PM Pacific time. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Portugal. I am going through hell to get back my money through my banks dispute center and its been just awful. Sit back and relax while we do the work. They cost $4,970 (4,100). Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Call toll-free from the U.S. or Canada, or chat online with support. US and Canada 1.866.788.2482 Toll free. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. The agent was not able to help me with a password reset. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Enjoy reading our tips and recommendations. This department has no phone nor email? An email might never be responded to, and the same goes for phone calls. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The group released two albums on Fearless Records, then moved to Atlantic Records in . I have a feeling this is not going to turn out good. Ticketmaster is a Scam. At this point, I guess to be continued is all I can say. Its location on this page may change next time you visit. Perhaps Its Time to Switch to Something Other Than StubHub. However, where they drop the ball is the follow through. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Help us improve this article with your feedback. Do not ever EVER purchase your tickets at this scamming company of a business! They are only offering vouchers for future use instead of a cash refund. The fault lies with you alone. I cant afford this right now. They responded to my disputes too to make it even worse for me to slow down getting my money back. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. *I paid over $*** for these two tickets. Thank you! StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Get buying tips about Ticket Websites delivered to your inbox. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. From what I understand, there's about 50 brokers . Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. told me to repost them on StubHub. By clicking 'Buy now,' you complete the order. Travel Rewards Cards; Was this answer helpful? And let's face it, that's the most important part. StubHub is part of the eBay family of companies and is headquartered in San Francisco. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place.

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